Terms of service
Last updated: November 26, 2025
Welcome to Ivora Skin. The terms “we”, “us”, and “our” refer to Ivora Skin. We operate this website and online store, including all information, content, tools, and services available on it, to offer you a simple, transparent, and enjoyable shopping experience.
Ivora Skin is powered by Shopify, which provides the e-commerce platform we use to deliver our services. By accessing the site or using our services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the site.
Access and Account
You must be of legal age in your province or country of residence to use our services. To place an order or create an account, you must provide accurate and complete information (email address, billing and shipping details, etc.).
You are responsible for maintaining the confidentiality of your login details and for all activity associated with your account. Selling, transferring, or sharing your account with another person is prohibited.
Products
We do our best to present our products accurately, but colors and textures may vary depending on screens and devices. Descriptions, formulas, prices, promotions, and visuals may be modified at any time without notice.
We may limit product quantities or remove items from the store at any time.
Orders
Placing an order constitutes an offer to purchase. Ivora Skin reserves the right to accept or refuse any order for legitimate reasons.
An order is only confirmed once payment has been accepted. Modifications or cancellations may not be possible after validation.
Returns are accepted in accordance with our Return & Refund Policy. All purchases made on this site are for personal, non-commercial use.
Pricing and Billing
Prices, promotions, and offers may change at any time. Taxes, shipping costs, and potential customs fees are not included unless stated otherwise.
You agree to provide accurate and up-to-date information to ensure your order is processed correctly.
Shipping and Delivery
All delivery times are estimates. Ivora Skin is not responsible for delays caused by carriers, weather conditions, peak seasons, or customs procedures.
Once the package has been handed to the carrier, the risk of loss or damage transfers to the customer.
Intellectual Property
All site content (images, text, logos, visuals, descriptions, product names) belongs to Ivora Skin and is protected by intellectual property laws. Any reproduction, modification, or commercial use without written permission is prohibited.
Third-Party Tools
We use certain third-party tools (payment processors, Shopify apps, analytics tools, etc.). These tools are provided “as is”, without warranties. Their use is subject to each third party’s own terms and policies.
Links to Third-Party Sites
This site may contain links to external websites. Ivora Skin is not responsible for the content, services, or policies of these external sites. Please review their terms before completing any transaction.
Relationship with Shopify
We use Shopify as our technical platform, but all sales are made directly between you and Ivora Skin. Shopify is not responsible for the products, services, or transactions conducted on this site.
Privacy Policy
Your personal information is processed in accordance with our Privacy Policy and Shopify’s Privacy Policy.
Reviews and Comments
By submitting a review, comment, or testimonial, you grant us permission to use it to improve or promote our services.
You confirm that you own the submitted content, that it does not infringe any rights, and that it contains no offensive, misleading, or unlawful material. Ivora Skin may remove any content deemed inappropriate.
Errors and Omissions
Errors, inaccuracies, or omissions may occasionally occur. We reserve the right to correct any information, including after an order has been submitted.
Prohibited Uses
You agree to use our services lawfully. The following actions are prohibited, without limitation:
- impersonating another person
- submitting false or misleading information
- uploading malicious content
- harassing or harming our team
- attempting to bypass security features
- collecting data without authorization
Failure to comply may result in suspension or termination of your access.
Termination
We may suspend or terminate your access if these Terms are violated. Some sections will continue to apply even after termination (intellectual property, limitations of liability, etc.).
Disclaimer
Our services are provided “as is”, without warranties regarding accuracy or availability. Your use of the site is at your own risk. These limitations apply to the extent permitted by law.
Limitation of Liability
Ivora Skin is not liable for indirect damages, data loss, or harm arising from the use of our services, except as permitted by applicable law.
Indemnification
You agree to indemnify and hold harmless Ivora Skin against any claim resulting from the violation of these Terms, violation of the law, or misuse of our services.
Severability
If any provision is found invalid, the remaining sections will continue to apply.
Entire Agreement
These Terms constitute the entire agreement between you and Ivora Skin regarding the use of the site and services.
Assignment
You may not assign or transfer these Terms without our written consent. We may transfer these Terms if necessary.
Governing Law
These Terms are governed by the laws of the Province of Ontario, Canada. Any dispute will be handled by the competent courts in that province.
Changes to the Terms
We may update these Terms at any time. Continued use of the site constitutes acceptance of the revised Terms.
Contact Information
Ivora Skin
📧 contact@ivoraskin.com
📍 1025 King St E, Suite 107, Cambridge, ON N3H 3P4, Canada
📞 (647) 875-0625
Business Number: 1001367881
GST/HST Number: 73243 2166 RT0001