Yes. Our site uses security measures that comply with industry standards (SSL,
encryption, secure access).
Your personal information and payment details are protected and processed securely.
confidential.

Yes, we offer installment payment options depending on the solutions available.
during checkout.
The options will appear automatically at the time of payment.

We apply a fixed delivery charge (flat rate) to all orders.
Delivery times:
• Canada: 3 to 7 business days
• International: delivery times vary depending on the destination
(The estimated delivery time will be displayed during checkout)
A confirmation and tracking number will be sent to you as soon as the shipment is dispatched.

Returns (30 days) You have 30 days after receipt to request a return.
Before returning any items, please contact us at contact@ivoraskin.com .
➡ No returns will be accepted without prior approval.
Return shipping costs are your responsibility , unless the error is ours.
To be eligible, the item must be:
• New, unopened , unused
• In its original sealed packaging
• In the same condition as upon receipt
• Accompanied by proof of purchase

Please contact us within 7 days if:
• an item is damaged,
• The product received is not the correct one.
• One item is missing.
Please provide:
• your order number,
• clear photos of the problem,
• a brief description.
We will offer the best solution (replacement, credit, etc.).

For reasons of hygiene, safety, or the nature of the product, the following items are not
cannot be returned :
• Cosmetic products that have been opened or whose seal has been broken
(body butters, deodorants, masks, exfoliants, serums, lotions, etc.)
• Products applied to the skin or hair if the packaging is not sealed
• Digital products (e-books, guides, downloads) — non-refundable
• Gift cards
• Items on sale (final sale)
➡ Cosmetic products can only be returned if they are completely new, sealed and
never opened.

We do not offer direct exchanges.
After validation of the return (if eligible), you will be able to place a new order.

Once the return has been received and inspected, we will notify you of the approval by email.
If approved:
• refund to the original payment method ,
• within approximately 10 working days .
(Bank processing times may vary.)

📩 contact@ivoraskin.com
We usually respond within 24 to 48 hours.